Processing time
Ready to ship in 1-3 business days from United Kingdom (UK)
Shipping policy
UK & CHANNEL ISLANDS
We have three delivery services...
FREE - Economy Second Class Delivery
We aim to dispatch within 2 working days and we use a 48 hour Royal Mail Service that does not require a signature.
£3.50 - Standard First Class Delivery
Choose this option for delivery within 3-4 days. We aim to dispatch within 2 working days and use a 24 hour Royal Mail Service that does not require a signature.
£10 - Next Day Tracked Delivery
If you’re in a hurry to get your Pipity Goodies then choose this option for delivery by 1pm the next working day (Mon - Fri). We use a tracked Royal Mail Service that will require a signature.
Guaranteed deliveries by 1pm on a Saturday will be charged £15, but please contact us by phone or email to arrange, and we will invoice you directly for this.
INTERNATIONAL
As follows are our international delivery options, wherever you are.
EUROPE
Delivery is just £15 as a flat rate up to 2kg, or FREE when you spend over £100!
Using Parcel Force, we aim to get your Pipity goods to you within 5 working days. Don't forget that if you spend more than £100, we'll waive the delivery cost!
NORTH AMERICA
Destinations: Canada and United States of America.
North America Economy
Delivery is just £25 on a flat rate basis for items that weigh up to 2kg. Using Parcel Force International guaranteed, we aim to get your Pipity goods to you within 5 to 7 working days.
Or if you spend more than £150, we'll waive the delivery cost and happily wave your goodies off to fly across the Atlantic!
REST OF THE WORLD
Destinations: Australia, China, Israel, Japan, Malaysia, New Zealand, South America, etc.
Rest Of The World Economy
Using Parcel Force International we aim to get your Pipity goods to you within 7 to 10 working days for £25 for orders weighing less than 2kg.
MORE INFORMATION
Occasionally factors out of our control will mean that we cannot absolutely guarantee the time it will take to get your order to you but we will do everything we can to get your items to you as soon as we can.
The UK delivery zone includes Northern Ireland, the Highlands and Islands, Scilly Isles and Isle of Man. Pipity also include the Channel Islands too - we're nice like that!
Refund policy
Return of unwanted items.
To cancel your order, please email: orders@pipity.com or call us on 01392 690707 within 28 working days after receipt of purchase and quote your order reference number when doing so. The items must be returned unused, and where possible in the original packaging. Delivery charges to return any unwanted items are non-refundable. If you change your mind about the products you have ordered you will be responsible for the cost of returning those products to us. If you need to return goods please choose Royal Mail Second Class service.
Return of faulty items.
If there is a fault with your products, please contact us within 28 days of purchase via email : orders@pipity.com or call us on 01392 690707, confirming your order number, and if possible a photo of the fault. We will provide you with a replacement (if available) or a full refund. We will also refund the cost of returning the faulty items via the Royal Mail Second Class service.
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